Payment
We accept various payment methods, including credit cards, debit cards, cryptocurrencies and more. You can find the available payment options on the checkout page.
Payments may be declined for various reasons, such as incorrect credit card information, insufficient funds or problems with the payment provider. Please ensure that your payment information is correct or contact your payment provider to resolve the issue.
You can request an invoice during the payment process, which we will then send you by e-mail.
We do not offer cash on delivery. You must use online payment methods when ordering.
Yes, if you have a discount code or gift card, you can enter the appropriate information on the checkout page to receive discounts.
We take numerous measures to ensure the security of payments, including encryption technology and payment processing in accordance with PCI standards.
Immediately after successful payment, you will receive an order confirmation by e-mail with detailed order information.
If you require a refund, please contact our customer service team and provide your order details. We will be happy to assist you in processing your refund request in accordance with our refund policy.
Log in to your account and go to the "My account" page. In the "Order history" section, you can view payment information and the order status of your past orders.
Security
We use multiple layers of security to protect your data and transactions, including data encryption, firewalls and regular security checks.
We adhere strictly to our data protection guidelines and do not sell or pass on your personal data. Your data will only be used for order processing and to provide customer support.
We use a secure payment processing system that complies with PCI standards to ensure the security of your payment information.
A secure password requires a combination of letters, numbers and special characters. Avoid information that is easy to guess, such as birthdays. Changing your password regularly also contributes to security.
Check the URL of the website to make sure it matches the official website. Also pay attention to the SSL certificate, which indicates the security of the website.
If you notice any suspicious activity or security problems, please contact our customer service immediately. We will investigate the case and take the necessary measures.
Yes, we have implemented anti-phishing measures to prevent fraudulent activity on malicious websites and in malicious emails.
Shipping
Free shipping to the USA and Australia.
Countries to which we can ship using the DDP method (Delivered Duty Paid):
This means that you do not have to clear customs or pay customs duties.
USA - UPS Express (except Alaska and Hawaii)
United Kingdom (UK) - Local DPD Express
Europe - UPS Express / DPD Express / DHL Express
European countries with DDP shipping method:
Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.
Shipments to European countries (except the UK) are cleared through customs in Germany and then distributed further.
Other countries with DDP method:
United Arab Emirates (Dubai only)
South Africa
Vietnam
West Malaysia (except Kalimantan Island)
Countries & shipping methods & delivery times
| Country | Shipping method | Delivery time |
|---|---|---|
| USA | Local UPS Ground | 10-15 working days |
| UK | Local DPD Express | 7-12 working days |
| Germany | UPS/DPD/DHL Germany | 8-15 working days |
| France | UPS/DPD/DHL Germany | 10-15 working days |
| Belgium | UPS/DPD/DHL Germany | 10-15 working days |
| Luxembourg | UPS/DPD/DHL Germany | 10-15 working days |
| Netherlands | UPS/DPD/DHL Germany | 10-15 working days |
| Czech republic | UPS/DPD/DHL Germany | 10-15 working days |
| Poland | UPS/DPD/DHL Germany | 10-15 working days |
| Croatia | UPS/DPD/DHL Germany | 10-15 working days |
| Slovakia | UPS/DPD/DHL Germany | 10-15 working days |
| Slovenia | UPS/DPD/DHL Germany | 10-15 working days |
| Finland | UPS/DPD/DHL Germany | 10-15 working days |
| Denmark | UPS/DPD/DHL Germany | 10-15 working days |
| Sweden | UPS/DPD/DHL Germany | 10-15 working days |
| Austria | UPS/DPD/DHL Germany | 10-15 working days |
| Italy | UPS/DPD/DHL Germany | 10-15 working days |
| Hungary | UPS/DPD/DHL Germany | 10-15 working days |
| Lithuania | UPS/DPD/DHL Germany | 10-15 working days |
| Estonia | UPS/DPD/DHL Germany | 10-15 working days |
| Latvia | UPS/DPD/DHL Germany | 10-15 working days |
| Greece | UPS/DPD/DHL Germany | 10-15 working days |
| Ireland | UPS/DPD/DHL Germany | 10-15 working days |
| Portugal | UPS/DPD/DHL Germany | 10-15 working days |
| Spain | UPS/DPD/DHL Germany | 10-15 working days |
| UAE (Dubai only) | Special Dubai line | 12-18 working days |
| South Africa | Special South Africa line | 15-25 working days |
| Vietnam | Special Vietnam line | 3-5 working days |
| West Malaysia | Special Malaysia line | 4-8 working days |
Other countries:
For countries not included in the above list, you must clear customs yourself and pay customs duties if applicable.
You can find out how high the taxes are from your local customs authority.
Your customs office may also require you to present a business license (if available).
The shipping costs are usually calculated based on the item weight, the shipping destination and the selected shipping method. The shipping costs are displayed during the payment process.
Accordion If your parcel is lost or significantly delayed, please contact our customer service. We will investigate the problem and help you find a solution.
You can track your order by logging into your account and accessing the "Order History" section. We will also send you order tracking information by email.
Currently not required, except for Canada, Denmark and Switzerland.
Depending on the product, the storage time is 1-5 days and the shipping time is 7-15 days.
Returns
You can change your order until 23:00 (PDT -7 GMT) on the same day at the latest. Please contact us at info@fumot-vaping.deto request changes.
We offer a 15-day return policy. You can request a return within 15 days of receiving your item.
For a return, your item must be in the same condition as when you received it: unworn or unused, with label and in the original packaging. You will also need the receipt or proof of purchase.
To initiate a return, please contact us at info@fumot-vaping.de. If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items that are returned to us without a prior return request will not be accepted.
If you have any questions about returns, please contact us at info@fumot-vaping.de contact.